Effective Date: 01-09-2025

At TeknoBiz Digital Solutions (“we,” “our,” or “us”), we value customer satisfaction and strive to deliver high-quality digital and IT services. This Refund & Cancellation Policy explains the terms under which cancellations and refunds will be processed for our services.

By purchasing or subscribing to our services, you agree to this policy.

  1. Service Cancellations
  • Requests for cancellation must be submitted in writing via email to info@teknobiz.co.in.
  • Cancellations will only be accepted before the service has been provisioned, activated, or executed.
  • Once services are initiated, delivered, or provisioned (such as domain registration, hosting setup, email creation, digital campaigns, etc.), cancellations cannot be accepted.
  1. Non-Refundable Services

Due to the nature of our business, the following services are non-refundable once purchased or activated:

  • Domain name registrations, renewals, or transfers
  • SSL certificates
  • Web hosting (shared, VPS, or dedicated servers)
  • Business emails, bulk SMS credits, and digital signatures
  • Paid advertising campaigns (Google Ads, Facebook Ads, etc.)
  • Any third-party licensed software or subscriptions
  • Customized services such as website design, development, branding, SEO, or digital marketing packages once work has commenced
  1. Refunds
  • Eligible Refunds: Refunds may be considered only if the service has not been provisioned or delivered and the cancellation request is received within 48 hours of purchase.
  • Partial Refunds: In certain cases, partial refunds may be issued at the sole discretion of TeknoBiz Digital Solutions, depending on the work already completed.
  • Mode of Refund: Approved refunds will be processed to the original payment method within 7–10 working days.
  1. Project-Based Services

For customized services such as website development, branding, or marketing campaigns:

  • Advance payments are non-refundable once the project has started.
  • If the project is canceled mid-way by the client, charges for work already completed will be deducted, and the balance (if any) may be refunded at our discretion.
  1. Automatic Renewals
  • Services such as hosting, domains, or subscriptions may auto-renew by default.
  • Clients are responsible for managing their renewal preferences and informing us in advance if they do not wish to continue.
  • Refunds will not be provided for auto-renewed services once renewed.
  1. Dispute Resolution

In case of billing disputes, please contact us within 7 days of the invoice date. We will investigate and respond promptly.

  1. Changes to Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective when posted on our website.

  1. Contact Us

For cancellations, refund requests, or clarifications, please contact us:

TeknoBiz Digital Solutions
Website: www.teknobiz.co.in
Email: info@teknobiz.co.in
Phone: +91-9820285263
Location: Navi Mumbai, India

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